As Chief Digital Officer, Austin R. Bryan leads the CLP Group’s efforts to harness digital technologies to create new business solutions that are more efficient, connected and customer-centric. He oversees the development of CLP’s digital capabilities including information technology, data services, digital products and services, as well as cybersecurity. Before taking up his current role in April 2022, Austin was Senior Director – Innovation, leading CLP’s efforts to develop innovative business models and build collaborative partnerships, after joining the Group in 2016.
A proven pioneer of new services and value creation in the digital media sector, Austin is a globally-recognised leader in transforming business activities in the financial and telecommunications sectors. His experience spans the creation of the first direct banking activities in Germany in the early 1990s, the introduction of virtual customer service platforms for American Express and creation of the first 3G multi-media mobile network in Australia with “3 Mobile”. Most recently he was Vice President of Strategic Innovation at Singtel Optus, where he led the acquisition of major digital media projects and created a US$1 billion digital media business developing and implementing new digital products and services.