Home > Recruitment > Technical Key Account Manager
Type: Permanent and full-time position
Sector: Quality Control

Our client is specialized in quality for household goods (FMCG).

 

Job description: 

  • Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management,
  • Key contact window with European customers: maintain timely, effective, professional contact with customers at all times:
    • Develop quality strategies and policies, tailor-made processes to meet the customer expectations,
    • Conduct regular meetings with customers to understand their needs and link them to the company’s service strategies,
  • Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures,
  • Be instrumental in converting clients by supporting the sales team
  • Help in taking customer enquiries, prepare information they may require and solving any issues they may face in a effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,
  • Communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction,
  • Undertake any other duties required by the Management.

 

Education and experience requirements:

  • Engineering degree holder in mechanical, electrical or other discipline,
  • At least 5 years experience in account management or customer technical services,
  • Experience in consumer testing laboratory will be an advantage, Knowledge of construction materials products and regulations will be an advantage,
  • Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills,
  • Fluent in English. Fluent in another European Language such as Spanish or French will be an advantage,

 

Contact:

recruitment1@fccihk.com
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