Home > Recruitment > Customer Service & Sales Support Officer – English /French/ Polish /German /Dutch /Italian /Spanish
Type: Permanent and full-time position
Sector: Ecommerce

Based in Lai Chi Kok, our client has rapidly grown into a well-established ecommerce company that operates multiple ecommerce brands successfully selling branded cameras, mobile phones, tablets and electronic gadgets into international markets.

 

Job Responsibilities: 

  • Provide customer service to customers buying online
  • Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services
  • Manage order processing cycle with other departments
  • Helping customers in the online buying journey
  • Helping customers to resolve any post-sales issues 


Job Requirements: 

  • Excellent customer services experience using phone, instant messaging and email
  • Must be proficient in written and verbal English with an additional language of English /French/ Polish /German /Dutch /Italian or Spanish
  • Photographic, Mobile Phone and / or Tablet PC Knowledge or experience is a benefit
  • Must have strong attention to details and customer focus
  • MUST willing to work on afternoon shift, i.e. 14:00-23:00 (8 hours / day including European time zone)
  • Able to work independently, autonomously as well as multi-task working
  • Immediately available preferred
  • Fresh graduates will also be considered
  • Knowledge of any other language(s) will be added advantage

** Candidates without HK working permit will NOT be considered.

Contact:

recruitment1@fccihk.com
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