Type: Full-time, Permanent
Sector: Quality Control

Mission

Our client is specialized in quality for household goods.

 

Job description

 

- Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management,

- Key contact window with European customers: maintain timely, effective, professional contact with customers at all times:

o Develop quality strategies and policies, tailor-made processes to meet the customer expectations,

o Conduct regular meetings with customers to understand their needs and link them to the company’s service strategies,

- Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures,

- Be instrumental in converting clients by supporting the sales team

- Help in taking customer enquiries, prepare information they may require and solving any issues they may face in an effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,

- Communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction,

- Undertake any other duties required by the Management.

Profile

- Engineering degree holder in mechanical, electrical or other discipline,

At least 5 years’ experience in account management or customer technical services in HK in mandatory,

- Experience in consumer testing laboratory will be an advantage, Knowledge of construction materials products and regulations will be an advantage,

- Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills,

Fluent in English, Spanish and French is mandatory.

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Contact

Suzanne ROMESTAIN
suzanne.romestain@fccihk.com
+852 2294 7710