Customer experience agency in the luxury industry


We believe in enriching customers’ experiences. The brands that will succeed in a consumer-centric world are those that make their customers’ daily lives better, by creating meaningful and memorable experiences that not only meet needs, but surpass expectations. Albatross CX is a customer experience agency dedicated to helping brands deliver luxury experiences to their target consumers. Through customized programs combining multi-touchpoint evaluation, voice of the customer analysis, staff assessment, and training, we provide an end-to-end solution that elevates brand experience from satisfying to inspiring, and builds emotionally-engaged customer relationships that last. We presently serve over 200 luxury and premium brands across a wide range of market segments: cosmetics, fashion, watches & jewelry, automotive, travel and more. With 17 offices in Asia, Europe, the Middle East, and the Americas and a diverse team representing 26 nationalities, we are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant. Our platform provides a solid foundation for any premium or luxury brand committed to building profitable and mutually beneficial relationships with its target clientele, across all touchpoints and around the world.

Date of Establishment


Number of Employees

12 local

220 worldwide

Location & Contact Info

14th floor, room 1403
Fu Fai Commercial Centre
27 Hillier Street
Sheung Wan